HELP
Support
Email [email protected]. A real person reads every message, and we reply within 1 business day (Monday–Friday, Mountain Time).
What to include
- Your account email and workspace name
- The site you were working on, and what you expected vs. what happened
- Your NodeLens version (shown in the app's settings) and operating system
- A screenshot or screen recording, if you can
Common requests
| I NEED TO… | HOW |
|---|---|
| Fix a crawl, map or app problem | Email support with the details above |
| Change plan, seats or billing details | Billing settings in the app, or email us |
| Cancel my subscription | Billing settings in the app, or email us. Access continues to the end of your paid period. |
| Get a refund | See the Refund Policy, then email us |
| Disconnect Google | The app's settings, or your Google permissions |
| Access, export or delete my data | Email a privacy request. See the Privacy Policy. |
| Unsubscribe from emails | Use the link in any email, or reply "unsubscribe" |
| Report a security issue | Email us with "Security" in the subject. Please don't disclose publicly until we've fixed it. |
Before you write
The FAQ covers how NodeLens works, early access and pricing.
Everything else
Partnerships, press or general questions: [email protected].